Claim Handling ( SJA )

The first sentence should read:  The ultimate responsibility for Claims handling resides in the SJA offices in Charlotte. Through the use of a consolidated management team, the Claims department is dedicated to the prompt and efficient handling and disposition of all claims presented by our clients.

 

Products Liability Claims:

These claims are handled by a dedicated staff within the SJA Charlotte office. The Claims department, averages over 25 years of experience in reserving, containing costs, and the ultimate disposition of these most complex and highest valued claims.

Premises Liability, Workers Compensation, Automobile and Property Claims:

We partner with Broadspire to handle our workers compensation, automobile, premises general liability and property claims nationwide. Broadspire dedicates staff to SJA and are subject to the same stringent controls and commitment to client service as claims handled by SJA Home Office staff. We have developed standards of performance with Broadspire and they have consistently met or exceeded those standards as evidenced by our client’s response to the claims satisfaction survey.

Marine:

These unique claims require specialized handling and, as such, are handled by Global Claim Services, located in our Charlotte and Los Angeles offices. Global Claim Services is a division of our wholly owned subsidiary, SJA Agency, LLC, Sompo Japan Claims Services (America) Inc. (SJCSA) located in our Los Angeles and New York offices.

Personal Lines:

Personal Lines claims are handled by the Travelers directly through their nationwide claim network.

 

CONTACT

TO FILE PRODUCT LIABIITY OR OCEAN MARINE CLAIMS

TO REPORT PROPERTY, PREMISES GENERAL LIABILITY, WORKERS COMPENSATION OR AUTOMOBILE CLAIMS, PLEASE CALL 1-866-354-0147


To report workers compensation, automobile, premises liability and property claims quickly and efficiently, please have the following information ready when you call Sompo Japan’s dedicated Claims Reporting Service with Broadspire’s Telepus Claim Capture.


WORKERS COMPENSATION:

Claimant Information:

  • Home Address and Phone Number
  • Social Security Number
  • Date of Birth/Gender
  • Marital Status/spouse's Name/Number of Dependents
  • Occupation & Job Class Code
  • Date of Hire/Employment Status
  • Gross Pay Per Week

Medical Facility Information::

  • Medical Attention Provided
  • Name, Address, Phone Number of Medical Facility
  • Name, Address, Phone Number of Physician

Accident Information:

  • Exact Date and Time of Accident
  • Exact Location Where Accident Occurred
  • Specific Description of Accident
  • Specific Description of Injury
  • Safeguards or Safety Equipment Provided to Prevent Injuries

Other Information:

  • Insured's Location Code and Full Address
  • Loss Reported By
  • Job Title/ Phone Number
GENERAL LIABILITY:

Accident information :

  • Exact Date and Time of Accident
  • Specific Location of Accident
  • Specific Cause of Accident
  • Type of Premises
  • Owner's Name Address, Phone Number
  • Type of Products
  • Manufacturer's Name, Address, Phone Number

Injured Party Information:

  • Name, Address, Phone Number
  • Social Security Number
  • Date of Birth/Gender
  • Occupation
  • Employer's Name, Address, Phone Number
  • Specific Description of Injuries

Witness Information:

  • Name, Address, Phone Numbers
PROPERTY:

Loss information :

  • Insured name
  • Policy number
  • Date and time of loss
  • Location of loss
  • Description of loss

 

  • Description of specific property damaged
  • Estimate of value of damages
  • Contact person at insured’s
  • Place where damaged property can be viewed
AUTOMOBILE LIABILITY:

Accident information :

  • Exact Date and Time of Accident
  • Specific Location of Accident
  • Specific Description of Accident
  • Insured Driver's Name, Address, Phone Number
  • Insured Driver's License Number/Vehicle Number
  • Vehicle Year/Make/Model/VIN
  • Other Driver's Name, Address, Phone Number
  • Other Driver's License Number
  • Other Vehicle Year/Make/Model/VIN
  • Other Vehicle Owner's Information, if not 'Other' Driver
  • Other Vehicle Owner's Insurance & Policy Information
  • Violations/Citations Issued

Injured Party Information:

  • Names, Addresses, Phone Numbers
  • Date of Birth/Gender
  • Description Description of Injuries

Property Damage:

  • Description of Specific Property
  • Description of Specific Property Damage
  • Place/Date/Time Property can be viewed, if necessary

Witness or Passengers Information:

  • Name, Address, Phone Numbers


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Copyright for SJA 2009
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